Privacy Policy

Refuvia Wellness ("Refuvia," "we," "us") operates refuvia.com. This policy explains what we collect on this website, how we use it, who we share it with, and the choices you have.

Refuvia is a telehealth company. Medical care is provided by HLY Medical Group PA through licensed clinicians, using a telehealth platform that handles booking, intake, visits, payment, and records. Information you give in the course of care is protected health information. It is governed by HIPAA and by the notices you receive on that platform, rather than by this policy.

Two kinds of information

It helps to keep two things apart.

• Website information. What this policy covers. It is what you send us through the site or by email, plus the ordinary technical data your browser sends when you visit.
• Care information. Your intake answers, visit notes, prescriptions, lab results, and payment details. These are collected on the telehealth platform by HLY Medical Group PA, protected under HIPAA, and covered by the privacy notice you receive when you start care.

What we collect here

• What you give us. Your name, email address, phone number, and anything else you choose to include when you contact us or ask to be called back.
• What is collected automatically. Pages viewed, time of visit, the site that referred you, your browser and device type, and an approximate location derived from your IP address.
• Cookies and similar technologies. Small files that keep the site working and help us measure traffic and how our advertising performs. You can block or delete them in your browser settings, and the site still works without them.

We do not ask for health details through this website, and we would rather you did not send them by email. Start your intake on the telehealth platform instead, where that information is protected.

How we use it

• To run the site, to keep it secure, and to make it better.
• To answer you when you get in touch, and to arrange a call back if you ask for one.
• To understand which pages and which ads bring people here, in aggregate.
• To meet legal obligations, and to protect patients, staff, and the public.

When we share it

• Service providers. Companies that host the site, send email, or measure traffic and advertising, acting on our instructions and not for their own purposes.
• The medical group and the telehealth platform. When you book or ask to be contacted, so that HLY Medical Group PA can arrange your care.
• Legal reasons. Where the law requires it, or to protect the rights and safety of patients, staff, or the public.
• A change in the business. If Refuvia is ever part of a merger, acquisition, or sale of assets, information can move with it, still subject to this policy.

We do not sell your personal information. Some state privacy laws treat advertising and analytics cookies as "sharing" or as "targeted advertising." If you want that stopped for your visits, email support@refuvia.com or use your browser's opt-out signal, which we honor where the law requires it.

Health information and HIPAA

Protected health information created during care is used and disclosed only as HIPAA permits: for treatment, for payment, for health care operations, where you authorize it, and where the law requires it. Those records are held by HLY Medical Group PA and the telehealth platform, not on this website.

Requests about your medical record should go to the care team rather than through this site, so that your identity can be verified before anything is released.

How long we keep it

Website information is kept only as long as it is useful for the purpose it was collected for, and is then deleted or anonymized. Medical records are kept by the medical group for the period required by the law of the state where care was provided, which is usually several years.

How we protect it

We use encryption in transit, access controls, and vendors chosen in part for their security practices. No website or service can promise perfect security, so we will not pretend otherwise. If something happens that affects you, we will tell you where the law requires it.

Your choices and your rights

• Browse without giving us anything. Nothing on this site requires an account.
• Unsubscribe from marketing email with the link in any message, or by asking us.
• Reply STOP to any text message to stop texts.
• Ask what we hold about you, ask us to correct it, or ask us to delete it.

Depending on where you live, you may have further rights, including a copy of your information, the right to opt out of targeted advertising, and the right to appeal our decision on a request. We will not treat you differently for exercising any of them. Email support@refuvia.com and say what you want. We may need to verify who you are first, and for medical records we will point you to the care team.

Children

This site, and the care behind it, are for adults. We do not knowingly collect information from anyone under 18. If you believe a child has sent us something, email support@refuvia.com and we will delete it.

Other companies' sites

Links here can take you to the telehealth platform, a pharmacy, a laboratory, or another company. Once you are there, their privacy policies apply instead of this one, and they are worth reading.

Where we operate

Refuvia serves patients in the United States, and information is processed here. If you visit from another country, you are sending your information to the United States.

Changes to this policy

If this policy changes, the new version appears on this page with a new date at the top. If a change materially affects how we handle your information, we will say so more directly than a quiet edit.

Contact

Email support@refuvia.com with any privacy question, and put "privacy" in the subject line so it reaches the right person.